Olta Ndrukaj

WORK EXPERIENCE
15/07/2019 – 01/09/2019
Customer service representative
Ciceksepeti
Customer care.
Manage calls, chats or e-mails received for different issues of the clients. Provide information. Solve online problems.
Commercial assistance to customers
Resolution of administrative, accounting and commercial problems Use of dedicated software, Internet, e-mail
Cooperation with quality assurance procedures
Tirana, Albania
20/11/2018 – 30/05/2019
Customer contact centre information clerk
Made to sell
Human resources recruitment.
Free lancer for the Mystery shopper candidates
Firenze, Italy
20/11/2015 – 01/05/2018
Customer service representative
Teleperformance Group Albania
Teleperformance Group Albania Sede Iliria, Tirana, Tirana (Albania)
Customer care.
Manage calls, chats or e-mails received.
Provide information. Solve online problems.
Commercial assistance to customers
Resolution of administrative, accounting and commercial problems Use of dedicated software, Internet, e-mail
Cooperation with quality assurance procedures
Tirana, Albania
01/11/2011 – 16/11/2015
Customer Care
Albacall Sh.A, Tirana (Albania) Customer Care 190 Vodafone Italia
Customer care.
Manage the customer in the inbound and outbound sector.
Offers activation and deactivation service,
Activation and deactivation of the sim card package (tariff plan)
Promotion and sale of various items and services (via telephone and computer). Product description,
Customer data processing during phone callre 190 Vodafone Italia
Tirana, Albania
02/06/2011 – 01/11/2011
Customer care WIND Infostrada
Teleperformance Group Albania, Sede Hekla

Inbound and outbound customer service. Selling online service.
Offers activation and deactivation service.
Promotion and sale of various items and services (by telephone and mail). Product description, Customer data processing during phone call
Tirana, Albania
01/11/2009 – 05/05/2011
Customer care
IDS (Intercom Data Service) Customer care EDISON Energy
Customer care.
Manage the customer in the inbound sector.
Sales service.
Promotion and sale of various articles and services by telephone and chat. Product description, Customer data processing during phone call
Tirana, Albania
15/01/2005 – 20/05/2009
Sales support assistant
Qendra Tregtare Univers, QTU
Fashion Group Qendra Tregtare Univers, tirana (Albania)
- salesman or sales clerk.
- direct sales management with the customer within a sales point.
- Promotion and sale of articles.
- Product description,
- Processing of cash out invoices, management of invoices and monthly sales.
Tirana, Albania
20/01/2020 – CURRENT – Slovenia
Department store sales assistant
dokishop.com
Customer care for facebook and instagram users
Manage calls, chats or e-mails received for different issues of the clients. Provide information. Solve online problems.
Commercial assistance to customers
Resolution of administrative, accounting and commercial problems Use of dedicated software, Internet, e-mail
Cooperation with quality assurance procedures
EDUCATION AND TRAINING
15/10/2003 – 20/07/2005 – Tirana, Albania
Practicing orthodontics
Laboratory Dentistic College Tirana
Technic in orthodontic and porcelain prostheses

LANGUAGE SKILLS
MOTHERTONGUE(S): Albanian English
Listening Reading
B2 B2 Italian
Listening Reading
C1 C1
ORGANISATIONAL SKILLS
Organisational skills
Spoken production B2
Spoken production C1
Spoken
interaction B2
B2
Spoken
interaction C1
C1
▪ Coordinate and implement projects
▪ Capable of handling multiple tasks in the most efficient way. ▪ Excellent organizational skills
▪ Stress immunity
▪ Ability to work under pressure
▪ Good time management ▪ Competitive attitude
COMMUNICATION AND INTERPERSONAL SKILLS
Communication and interpersonal skills
▪ Intercultural skills acquired through my work experience.
▪ Open to other ways of thinking / cultures
▪ Flexible in handling situations
▪ Strong social and communication skills acquired by living, studying and working in multi-ethnic environments and
cooperating with different groups of people ..
▪ Ability to speak in a secure, articulate and professional manner
▪ Friendliness, always treat others with respect
JOB-RELATED SKILLS
Job-related skills
▪ hard working
▪ motivated
▪ inspired
▪ always ready to find efficient solutions ▪ committed
▪ confident
Writing
Writing